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Addressing Health and Welfare Issues Such as COVID-19 Using Private Sector Technology
Overseas Expansion (for Japanese Companies)

Data Collection Survey on Matching the Needs of Partner Countries with Japanese Technologies in the Sector of the Health care and Welfare

The COVID-19 pandemic that occurred in 2020 brought various issues to light worldwide. Particularly in the health and welfare sectors, the impact was so significant that even developed countries experienced healthcare system collapses. Developing and emerging countries, which already had insufficient healthcare and welfare systems, were even more affected.

In response, JICA (Japan International Cooperation Agency) decided to conduct a survey to collect and organize information on issues emerging in developing and emerging countries in the health and welfare sectors. The goal was to match these issues with the technologies and solutions of Japanese companies to solve them. Our company was contracted to serve as the consultant responsible for the survey and coordination.

This survey selected 11 countries from various regions worldwide (Asia: Indonesia, Philippines, Thailand, Vietnam, Sri Lanka; Latin America: Guatemala, Mexico, Brazil, Chile; Middle East and Africa: Tunisia, Rwanda) and identified and categorized issues in the health and welfare sectors of each country. The survey aimed to address these issues under four themes: “Strengthening Infectious Disease Countermeasures,” “Telemedicine,” “Aging Countermeasures and Care,” and “Human Resource Development and Circulation.”
After presenting the identified issues at a public seminar, we invited private companies with solutions, products, and technologies to apply. As a member of the selection committee, we evaluated the applicants and selected 10 companies to support.
We worked with these 10 companies to organize the appeal and advantages of their solutions and products. We then presented them to stakeholders facing the issues in the target countries and supported the formulation of business models and risk analyses for their introduction, helping to develop future business plans.

Key Success Points

POINT1
Optimal Team Formation and Collaboration
This survey was challenging for our company to conduct alone due to the division into health and welfare sectors, the multiple target countries, and the short delivery time required. Collaboration with other companies was essential.
ITEC Strengths

In addition to ITEC’s expertise in health care, we formed a collaborative system with companies specializing in welfare, companies with global partners, and companies specializing in business support. This allowed us to successfully complete the project.
We have built trust with companies of different specialties and can undertake larger projects through mutual cooperation.

POINT2
Flexible Operations and Close Communication
During the COVID-19 pandemic, on-site surveys could not be conducted, information collection by local contractors was delayed, and travel plans were canceled at the last minute. Flexible responses were required as the work did not progress as planned.
ITEC Strengths

In overseas projects, there are various risks, and changes or cancellations of plans are common. Based on our experience, we always have contingency plans and share these possibilities with stakeholders, allowing us to be prepared.
Close communication with stakeholders is essential. We ensure that reports, communications, and consultations from the responsible consultant to stakeholders are timely and sufficient.
In this survey, despite various schedule changes, we consistently achieved the project milestones within the deadlines.

POINT3
Ability to Coordinate Diverse Stakeholders
In addition to the client, JICA, this survey involved many stakeholders from 11 target countries, 10 private companies, partners, translators, interpreters, travel agencies, and other contractors. Timely information sharing and progress management were crucial.
ITEC Strengths

The tasks ITEC undertakes always involve many stakeholders. Sharing information with multiple stakeholders, managing the progress of requests to each stakeholder, and determining what needs to be done next are crucial.
ITEC has experience in completing projects of various scales and has accumulated the know-how necessary for task organization, progress management, information sharing, and risk management.

Contact Us

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We also accept inquiries by phone or email.
Initial consultations are free of charge.

Phone：03-6810-7710
E-Mail：info@itec-ltd.co.jp
Inquiry Details
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ITEC Ltd. (hereinafter referred to as “the Company”) has established the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “this Service”).

Article 1 (Personal Information)

“Personal information” refers to “personal information” as defined in the Personal Information Protection Law, and refers to information about a living individual that can identify a specific individual by name, date of birth, address, phone number, contact information, and other descriptions contained in the information, as well as data related to appearance, fingerprints, voiceprints, and health insurance card insurer numbers, etc.

Article 2 (Method of Collecting Personal Information)

The Company may ask for personal information such as name, address, phone number, and email address when users register for use. Additionally, the Company may collect transaction records and payment information, including users’ personal information, from the Company’s partners (including information providers, advertisers, and ad delivery destinations, hereinafter referred to as “partners”).

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:
・To provide and operate the Company’s services
・To respond to user inquiries (including identity verification)
・To send emails about other services provided by the Company
・To contact users as necessary for maintenance, important notices, etc.
・For marketing activities related to the Company’s services, etc.
・To identify users who violate the terms of use or attempt to use the service for fraudulent or improper purposes, and to refuse their use
・To allow users to view, change, or delete their registered information and view their usage status
・For surveys and monitor surveys regarding the Company’s products and services, etc.
・Purposes incidental to the above purposes

Article 4 (Change of Purpose of Use)

The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to the purpose before the change.
If the purpose of use is changed, the Company shall notify the user of the changed purpose by the prescribed method or announce it on this website.

Article 5 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to third parties without the prior consent of the user, except in the following cases.
・When it is necessary to protect a person’s life, body, or property and it is difficult to obtain the person’s consent
・When it is particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the person’s consent
・When it is necessary to cooperate with a national institution or local public entity or a person entrusted by them to perform the affairs prescribed by law, and obtaining the person’s consent may hinder the performance of those affairs
・When the following matters have been notified or announced in advance and the Company has reported to the Personal Information Protection Commission
・Including provision to third parties in the purpose of use
・Items of data provided to third parties
・Means or methods of provision to third parties
・Stopping the provision of personal information to third parties at the request of the person
・Methods of accepting requests from the person
・Notwithstanding the provisions of the preceding paragraph, the following cases do not correspond to third parties.
・When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use
・When personal information is provided due to business succession by merger or other reasons
・When personal information is used jointly with a specific person, and the items of personal information to be used jointly, the scope of persons using it, the purpose of use by those persons, and the name or title of the person responsible for managing the personal information are notified to the person in advance or placed in a state where the person can easily know

Article 6 (Disclosure of Personal Information)

When the Company is requested by the person to disclose personal information, the Company will disclose it to the person without delay. However, if the disclosure falls under any of the following, the Company may not disclose all or part of it, and if a decision is made not to disclose, the Company will notify the person without delay.
・When there is a risk of harm to the life, body, property, or other rights and interests of the person or a third party
・When there is a risk of significant hindrance to the proper execution of the Company’s business
・When it violates other laws and regulations
Notwithstanding the provisions of the preceding paragraph, in principle, the Company will not disclose information other than personal information such as history information and characteristic information.

Article 7 (Correction and Deletion of Personal Information)

If the user’s personal information held by the Company is incorrect, the user can request the Company to correct, add, or delete (hereinafter referred to as “correction, etc.”) the personal information according to the procedures specified by the Company.
If the Company determines that it is necessary to respond to the request based on the user’s request in the preceding paragraph, the Company will correct, etc. the personal information without delay.
If the Company corrects, etc. based on the provisions of the preceding paragraph, or decides not to correct, etc., the Company will notify the user without delay.

Article 8 (Suspension of Use, etc. of Personal Information)

If the person requests the suspension or deletion (hereinafter referred to as “suspension of use, etc.”) of personal information because it is being handled beyond the scope of the purpose of use or because it was obtained by fraudulent means, the Company will conduct the necessary investigation without delay.
Based on the results of the investigation in the preceding paragraph, if the Company determines that it is necessary to respond to the request, the Company will suspend the use, etc. of the personal information without delay.
If the Company suspends the use, etc. based on the provisions of the preceding paragraph, or decides not to suspend the use, etc., the Company will notify the user without delay.
Notwithstanding the preceding two paragraphs, if the suspension of use, etc. involves a large amount of cost or is otherwise difficult to implement, and if alternative measures can be taken to protect the user’s rights and interests, the Company will take these alternative measures.

Article 9 (Changes to Privacy Policy)

The contents of this Policy may be changed without notifying the user, except as otherwise provided by law or this Policy.
Unless otherwise specified by the Company, the revised Privacy Policy will take effect when posted on this website.

Article 10 (Contact for Inquiries)

For inquiries regarding this Policy, please contact the following office.

Department in Charge: Administration Department
Email Address: info@itec-ltd.co.jp

19-Sep-23
Ningyocho First Building 3F
3-3-6 Nihonbashi Ningyocho, Chuo-ku, Tokyo 103-0013, Japan
ITEC Ltd.
President: Hiroomi Suzuki



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